Crypto.com App
1 | Custody
Your assets, held with care
Customer assets sit with independent, qualified custody. Most funds stay in air-gapped cold wallets, with keys split into multi-party computation shards and stored in hardware security modules across geo-separated vaults.
Insured
$750M insurance on custodial assets.
Regulated
Licensed and regulated in 40+ markets.
Attested
Proof-of-reserves published quarterly by an independent firm.
Withdrawal whitelists, 24-hour new-address locks and biometric confirmation guard every transfer.
2 | Our record
Licences and audits since 2016
Licensed and regulated in 40+ markets.
2016
The app launches with our first cold storage policy.
2018
First external penetration test; bug bounty opens to researchers.
2019
ISO 27001 and ISO 22301 certification achieved.
2020
SOC 2 Type II report completed.
2021
Custodial insurance programme expanded.
2022
First quarterly proof-of-reserves attestation published.
2023
Regulatory approvals extended across new markets.
2024
Annual re-certification of all security standards.
3 | FAQ
Plain answers on security, fees and withdrawals
How are my crypto assets protected?
Most assets sit in cold storage, with private keys split into shards so no single person can move funds. Custodial assets carry $750M of insurance, and we are licensed and regulated in 40+ markets.
What does trading cost?
Fees follow maker-taker tiers that fall as your volume grows. New accounts get zero fees on the first 30 days of trading, so you can learn the app before paying anything.
Who can open an account?
Anyone aged 18 or over in a supported market. Verify your identity with a photo ID in a few minutes, then fund your account and start trading right away.
How fast are withdrawals?
Crypto withdrawals arrive within minutes once your whitelist lock has passed. Bank transfers land the same or next business day, and you can follow each one in the app.
What if I lose my phone?
Sign in from a new device and we de-authorise the old one straight away. We reset your 2FA after an identity check, and support is there 24/7 in 20+ languages.